Senior Direct Operator Billing Specialist

Job Description At CelcomDigi, we are shaping Malaysia’s leading telco-tech ecosystem, transforming how customers discover and experience entertainment, content, and digital solutions. Be part of a team that delivers seamless, intelligent experiences to millions nationwide. As a DOB Senior Specialist – Merchant Onboarding & Marketplace Growth , you will lead partnership growth and marketplace expansion—bringing high-value services and effortless digital experiences to our customers. You are: (personality/competencies, etc.) The Portfolio Builder, passionate about identifying and securing high-potential digital partners to enrich the CD DOB marketplace. A Digital Native who understands how to optimize in-app storefronts to drive one-click purchase journeys. A Relationship Manager focused on partner/merchant success and long-term DOB ecosystem health. Agile and Scrappy, capable of accelerating onboarding processes to bring new services to market faster than competitors. Responsibilities Partner/Merchant Onboarding: Lead the end-to-end onboarding journey for new digital merchants, ensuring high velocity from contract signing to go-live. Scout and secure anchor partners and long-tail merchants (gaming, productivity, lifestyle) to diversify the billing portfolio for partner growth Own the digital marketplace UI/UX within the app/web, ensuring purchase options are prominent, frictionless, and jargon-free. Partner Success: Act as the primary interface for aggregators and merchants, ensuring their integration and performance meet CD's quality standards. Growth Campaigns: Coordinate tactical offers and campaigns to boost transaction volume across the DOB marketplace. Requirements Bachelor’s Degree in Marketing, Business, Communications, or a related discipline. 6-8 years of experience in marketplace management, digital partnerships, or merchant onboarding. Proven track record of managing third-party aggregators (e.g., Boku, Forest, TLX). Strong coordination skills with the ability to manage multiple stakeholders and campaign timelines simultaneously. A "Founder" mindset—comfortable building a portfolio with minimal resources and high accountability.