MIS Engineer

Job Description

Responsibilities

• Key Responsibilities
• 1. Technical Support
• • Provide Level 1 and Level 2 IT support.
• • Troubleshoot issues related to networks, servers, Microsoft 365, cloud services, and user devices.
• • Perform system monitoring, maintenance, health checks, and documentation.
• • Support internal IT systems and infrastructure.
• • Escalate complex issues when required.
• 2. Project Implementation
• • Assist in deploying, configuring, testing, and commissioning IT solutions.
• • Support infrastructure, cloud, cybersecurity, and Microsoft 365 projects.
• • Participate in site surveys, implementation planning, user testing (UAT), and post-deployment support.
• • Coordinate with customers, vendors, and internal stakeholders.
• • Manage assigned tasks and smaller project workstreams.
• 3. Onsite Support
• • Provide onsite technical support and troubleshooting.
• • Support IT infrastructure deployment at offices, warehouses, retail outlets, factories, and new sites.
• • Conduct site assessments and gather technical requirements.
• • Coordinate with contractors, ISPs, and vendors during project implementation.
• • Verify infrastructure readiness before project go-live.
• 4. Network & Infrastructure
• • Configure and maintain network and IT infrastructure components, including:
• o Switches
• o Routers
• o Firewalls
• o Wireless networks
• o VPNs
• o Microsoft 365 environments
• • Assist with network design concepts such as VLANs, IP addressing, routing, security controls, and backup solutions.
• 5. Learning & Improvement
• • Continuously improve technical knowledge in networking, cloud computing, virtualization, cybersecurity, and system integration.
• • Participate in training, research, and proof-of-concept activities.
• • Maintain technical documentation and asset inventories.
• • Recommend improvements to technical standards and service quality.
• 6. Teamwork & Customer Engagement
• • Collaborate with engineers, project teams, vendors, customers, and management.
• • Participate in project discussions and customer meetings.
• • Deliver professional customer service.
• • Contribute to a positive and collaborative work environment.

Requirements

• Requirement
• • Diploma or Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• • 1–3 years of experience in IT support, networking, infrastructure, or system administration.
• • Fresh graduates with strong technical skills, certifications, internship experience, home lab projects, or relevant portfolios are encouraged to apply.

Required Skills

Benefits

• Health Insurance
• Performance Bonus