Job Description
Compile reference documentation for internal teams during handover;
Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
Provide network circuits traffic monitoring and updates;
Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
Liaise with customers to provide updates as per the agreed SLA;
Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
Perform customization of daily, weekly, and monthly reports.
Perform shift work
Other ad-hoc tasks related to network management and technical provisioning delivery;
Provide onsite support if required
Responsibilities
- Compile reference documentation for internal teams during handover;
- Perform fault analysis, classification, and troubleshooting of incidents through the support portal;
- Provide network circuits traffic monitoring and updates;
- Follow up closely with providers on faulty circuits and ensure issues are resolved as per the agreed Service Level Agreement (SLA);
- Liaise with customers to provide updates as per the agreed SLA;
- Manage and resolve all Level and Level 2 Technical Escalation involving Nevigate Links, CPE, and VPNs;
- To escalate up to Nevigate Level 3 and/or management, if issues are not resolved or encountered prolonged delay to resolution.
- Perform customization of daily, weekly, and monthly reports.
- Perform shift work
- Other ad-hoc tasks related to network management and technical provisioning delivery;
- Provide onsite support if required
Requirements
- Candidate must possess at least a Bachelor’s Degree / Post Graduate Diploma / Professional Degree in Engineering (IT / Telecommunication) or equivalent
- Our preference is for interns who can start in Oct/Nov and commit to at least 5 months, ideally 6 months, to fully benefit from the internship experience
- To speed up the shortlisting process, please let us know your internship start and end dates when you apply. It really helps us review applications quicker!
- Exposure to or interest in networking and/ or cloud technologies/ Programming in Python, JAVA, C++ for AI/ML applications
- A genuine interest in Internet services and project-based work
- Good verbal and interpersonal communication skills. English proficiency is a must
- Good to have- Mandarin proficiency
- Excellent collaborative skills to work effectively with team throughout organization and committed throughout the internship period
- Perform task given by Superior
Required Skills
Experience Level
Entry Level
Company Size
11-50 employees
Industry
Telecommunications