Solutions Architect

As a Solutions Architect, you’ll be a trusted advisor to our customers in Latin America. You will help them understand how GitLab’s DevSecOps platform can solve real software delivery challenges and drive measurable business outcomes. You’ll own the technical side of the sales cycle, from discovery and value stream assessment through proof of concept and workshops, guiding customers as they evaluate and adopt GitLab.

Based in Mexico, you’ll work closely with a regional sales director and account executives across enterprise, mid-market, and public sector segments. You will work alongside other Solutions Architects while reporting to a senior manager in the US. In your first year, you’ll focus on building deep relationships with customers, shaping technical strategy for key accounts, and becoming the go-to technical advocate for GitLab in the region.

Examples of our projects:

• Running Value Stream Assessments for strategic accounts to identify where GitLab can improve their software development lifecycle.

• Designing and owning technical evaluation proofs of value and workshops that demonstrate modern software development lifecycle workflows with CI/CD, shift-left security, and generative AI.

What You’ll Do

• Provide Technical Guidance: Engage with prospects and customers across LATAM, onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process.

• Shape Strategy: Collaborate with regional sales directors and account executives to shape and execute account strategies that drive GitLab adoption.

• Drive Evaluations: Own technical evaluations, including proof of value activities, tender and audit responses, and the design and delivery of technical workshops.

• Manage Risk: Serve as the Directly Responsible Individual on Customer Success Plans, ensuring technical risks are identified, addressed, and aligned to customer business outcomes.

• Build Advocacy: Build and maintain strong relationships with customer stakeholders so they become confident GitLab advocates within their organizations.

• Voice of the Customer: Act as the customer advocate to internal teams by sharing feedback and insights with Product, Engineering, Sales, and Marketing.

• Maintain Expertise: Maintain and deepen your expertise in GitLab and related technologies through training, certifications, and the creation of reusable technical examples.

• Educate: Educate customers of all sizes on the value of the GitLab platform, modern software development practices, CI/CD, and cloud technologies.

• Assess Value: Run value stream assessments for key accounts with support from senior Solutions Architects to uncover opportunities for improvement and expanded GitLab usage.

What You’ll Bring

• Ability to communicate clearly with technical and non-technical stakeholders across Latin America.

• Background in technical pre-sales, solution consulting, or information technology roles where you have supported a sales cycle or customer adoption journey.

• Experience with modern software development or operations practices and related technologies, including version control, CI/CD, and cloud-based environments.

• Understanding of the end-to-end software development lifecycle and how DevSecOps practices support business outcomes.

• Ability to design and present technical solutions that address customer requirements, including running proofs of concept, workshops, and technical evaluations.

• Skill in building trusted relationships with customers and internal partners, and representing customer needs back to internal teams.

• Ability to work independently in a remote, distributed team, manage multiple priorities, and adapt to different customer segments and industries.

• Openness to learning new technologies and approaches, with an interest in applying transferable skills to the GitLab platform.

(Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.)

About the Team

Our Solutions Architect team partners with Sales to help customers in Latin America understand, adopt, and gain value from the GitLab DevSecOps platform. You’ll join a small, collaborative group that includes Solutions Architects, a regional sales director, and Account Executives focused on enterprise, mid-market, and public sector customers, reporting to a Senior Manager based in the US.

The team works in an all-remote, highly asynchronous way across time zones, combining deep technical expertise with consultative engagement. Current priorities include scaling support for a growing LATAM customer base, strengthening GitLab advocacy within customer organizations, and sharing field feedback back into Product, Engineering, and Marketing to continuously improve our platform.

Compensation & Benefits

How GitLab Supports Full-Time Employees:

• Benefits to support your health, finances, and well-being

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and Development Fund

• Parental leave

• Home office support